Privacy Policy & Terms of Service
Last Updated: October 7, 2025
Privacy Policy
Information We Collect
When you contact us through our website, phone, or email, we may collect your name, email address, phone number, and any messages you send us.
When you schedule an appointment or inquire about our medical services, we may collect relevant health information necessary to provide you with appropriate care and consultation. This information is protected under HIPAA regulations.
When booking appointments, we collect your preferred date and time, reason for visit, and any specific concerns or symptoms you wish to discuss.
If you sign up for our health newsletter, we collect your email address and any other information you provide. You can unsubscribe at any time using the link in our emails.
Our website automatically collects certain information when you visit, including:
- IP address and general location information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
HIPAA Compliance
We are committed to protecting your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected through this website or during consultations is handled with strict confidentiality and security measures. We will not disclose your PHI without your written authorization except as permitted or required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for marketing and analytics purposes only. We do not use tracking technologies to collect protected health information (PHI).
- Google Analytics: We use Google Analytics to understand how visitors use our website, especially when using paid advertising. This service collects non-medical information such as your IP address, browser type, and pages visited.
- PostHog Analytics: We use PostHog to analyze how people use our website and improve your experience. This helps us understand which pages are most helpful and how to make our site better.
- Social Media Pixels: We use Facebook Pixel to measure the effectiveness of our advertising and to show you relevant health-related content on Facebook and Instagram.
- Google Ads: We use Google Ads tracking to measure advertising performance and optimize our ad campaigns for our medical services.
By using our website, you consent to the use of these cookies and tracking technologies for marketing purposes only.
How can I reject or opt out of receiving cookies?
Delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the "help" function within your browser or alternatively visit https://allaboutcookies.org/.
Please be aware that disabling cookies may impact the functionality of this website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about our medical services
- Schedule and manage your appointments
- Send you our health newsletter (if you signed up for it)
- Improve our website and medical services
- Send you information about our services and health tips (only if you’ve requested it)
- Analyze website traffic and user behavior for marketing purposes
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information or protected health information to third parties. We may share information with:
- Service providers who help us operate our website and practice (Google, Facebook for marketing purposes only - never PHI)
- Legal authorities if required by law or to protect patient safety
- Business associates who are bound by confidentiality agreements and HIPAA requirements
- Healthcare providers in emergency situations or with your written consent
Data Security
We implement industry-standard security measures to protect your personal and health information, including encryption, secure servers, and restricted access to PHI. However, no method of transmission over the internet is 100% secure. We regularly review and update our security practices to ensure compliance with HIPAA requirements.
Data Retention
We retain your medical records and health information in accordance with applicable state and federal laws, including HIPAA requirements. Marketing and website usage data is retained only as long as necessary for the purposes outlined in this policy.
Your Rights
Under HIPAA and other applicable laws, you have the right to:
- Request access to your protected health information
- Request correction of inaccurate health information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- File a complaint with us or the Office for Civil Rights if you believe your privacy rights have been violated
Contact Information
For privacy-related questions or to exercise your rights, contact us at rodrigo@drramazzini.com and we’ll respond promptly.
Terms of Service
Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these Terms of Service.
Website Use
This website is intended to provide information about our medical services and the doctors in our practice. You may use this website for lawful purposes only.
Prohibited Uses: You may NOT:
- Use the website for any unlawful purpose
- Transmit viruses or malicious code
- Interfere with the website’s operation
- Copy or redistribute content without permission
Medical Disclaimer
This website provides general health information for educational purposes only and is not intended to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read on this website.
Service Information
This website is not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Appointment requests made through this website are subject to confirmation. We will contact you to confirm all appointments. Scheduling an appointment through this website does not guarantee availability.
Our medical services are available in Edificio Spazio, 15 avenida y 5 calle, Vista Hermosa III, Zona 15. Nivel 10, Oficina 10-01, Guatemala, Guatemala, GT. We reserve the right to decline services at our discretion based on our scope of practice and availability.
We require at least 24 hours notice for appointment cancellations. Late cancellations or no-shows may result in a fee.
Patient Responsibilities
As a patient, you agree to:
- Provide accurate and complete health information
- Provide current insurance information and understand your coverage
- Arrive on time for scheduled appointments
- Pay for services rendered according to our payment policies
Intellectual Property
All content on this website, including text, images, logos, doctor profiles, and medical information, is owned by Dr. Rodrigo Ramazzini Castro and protected by copyright laws. Unauthorized use or reproduction is prohibited.
Patient Testimonials and Reviews
By providing feedback, reviews, or testimonials about our services (whether through our website, social media, email, or any other means), you grant us permission to use your comments, along with your first name and last initial only, in our marketing materials and on our website. We will never use your full name, medical information, or any protected health information without your explicit written authorization. All testimonials comply with HIPAA privacy requirements.
Disclaimer of Warranties
This website and its content are provided "as is" without warranties of any kind. We do not guarantee that:
- The website will be error-free or uninterrupted
- Medical information on the website is always current (consult with our doctors for current recommendations)
- The website will meet your specific requirements
Limitation of Liability
Dr. Rodrigo Ramazzini Castro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website. This limitation does not affect any medical malpractice liability that may arise from actual medical treatment provided.
Telemedicine Services
If we offer telemedicine services, separate consent and terms will apply. Telemedicine consultations are subject to the same confidentiality and privacy protections as in-person visits.
Governing Law
These terms are governed by the laws of the Republic of Guatemala. Any disputes will be resolved in the courts of Guatemala.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes constitutes acceptance of the new terms.
Contact Information
For questions about these terms, contact us at rodrigo@drramazzini.com.
This document serves as both our Privacy Policy and Terms of Service. By using our website, you acknowledge that you have read and agree to these terms.